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Living Room

Practice Logistics FAQs

Rates

Rates are dependent on services rendered.

Please see Services for more details. Rates are set in accordance with industry standards and recommended by BCACC. 

Extended Benefits

Please review your extended benefits plan to ensure that you are covered for RCC services. Clients are responsible for payment upfront and can submit their detailed receipts to their insurance provider for reimbursement. 

Building Hours

The building is open 7AM to 6PM MON-FRI. Elevator hours for my floor are 9AM-5PM on business days. Please take the elevator to the 11th floor where there is a reception area to check in at. I will come down to greet you at the time of your apt if you have sessions outside of these hours or business hours of operation. 

Intake Sessions

Intake sessions are sessions and are charged at the standard rate. Generally intake sessions are booked in the traditional 50 minute block unless otherwise requested or agreed upon by both myself and you. Couples and Family Intakes are booked in a 80 minute (1.5 hr) block and billed at that rate.  

Client Portal 

Existing Clients have an account on the client portal. The client portal can be accessed here. The first time you log into the client portal you will need to set a password up by following the prompts. For families/Parents, you will receive a master access log in that I will set up to have permissions on the other family members accounts to book/access all accounts via a single log in. Please click here for the instructions/help info on setting up your portal account. 

Payment Options

Payment can be made via etransfer, debit/credit at my office, charged automatically to a credit card on file at the time of your session or via your online client portal. Payment is due at the time of session and late cancellations/no shows will be charged in full. 

Funders

CVAP, AFU, ICBC and some private funders may be accepted. CVAP & ICBC do not cover the entire session fee, a user fee is charged directly to the client. Please connect with me directly to discuss using funders for services. 

7 AM Sessions

Early morning sessions are available on select days (change with client demand). These sessions start at 7:10AM - 8AM which differs from the typical session which begins always on the top of the hour ie. 8AM-8:50AM.

15 Minute Free Consultation

I do provide 15 minute consultations that are specifically for answering any questions you may have to determine if we are a good fit. No therapy will be conducted in these calls. To book, please get in touch via my contact form below. Please note that I currently have a waitlist. 

Tele-Health Link 

To access online sessions, you will be sent a secure link that is connected to your account only. This is operated through my software and is accessible on mobile and computer. This email will be titled Your Secure Tele-Health Link and will include a backup link should any issues arise. 

Cancellation Policy

The 48-hour cancellation policy is respectfully and strictly held. Late cancellations and no shows are billed in full and will be charged to the credit card on file. Payment must be made before future sessions can be secured.

Parking

There is 2 hour free visitor parking in the parkade and ample street and paid parking lots around the building. 

Office Hours

My Session hours ebb and flow with client demand and seasonal changes.I work Monday-Friday with Mondays-Thursdays ranging from 7AM - 6PM (with a flex rest break) and Fridays strictly operating from 7AM -12 noon. I prioritize client session time and do admin in and around client time. Please expect a 48hr return on communication or use your client portal to book (active clients). 

Booking Options

Current active clients may book through your client portal or directly through me. At the beginning of onboarding I may not provide you with my booking link as I am carefully adding in new clients to current openings. Afternoon apt for new clients is currently not available. 

Progress/Treatment Updates

Parents/funders may want a session follow up or treatment progress update. Please note that this falls under a non-session service charge or can be done in a parent meeting. Parent meetings can be scheduled on the client portal. For a progress report, please request one via email.

Contact

I appreciate you, please feel free to reach me below!

Thank you!
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